Client Relationship Manager

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment

landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is.

About the role

As a Client Relationship Manager, you will play a pivotal role in fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance workforce solutions and create lasting impact.

Our benefits

We are currently working in a hybrid fashion with the ability to work from home,

• Standard Pension – 3% Employers, 5% Employee

• 25 days annual leave (plus Bank Holidays)

• Birthday day off

• 2 Volunteer days a year (to volunteer in the local community)

• Employee Health Benefits (Westfield Health)

• Online discounts platform for major retailers (Westfield Rewards)

Salary – £45,000.00 - £55,000.00 per annum

 

Matrix Milestone is a key part of the Matrix product suite, providing a procurement platform which enables clients to procure and manage Statement of Work contracts in a compliant, streamlined and consistent manner. Our service involves a combination of an intuitive software platform and subject matter procurement specialists supporting clients with projects of all size, scale and complexity.

Client Relationship Excellence

• Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.

• Accountable for all clients meeting delivering contractual commitments.

• Proactively identify and address client needs.

• Accountable delivering monthly and quarterly reports to ensure clear picture of client SLA/KPI’s have been delivered and agreeing key next steps on any short falls prior to client meeting.

• Maintain a strong and close working relationship with the procurement team to ensure projects are delivered to achieve maximum value for the client

• Organise, facilitate and deliver QBRs, monthly reviews (where applicable), on-site meetings, and regular

communication to maintain strong client engagement.

• Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.

Revenue & Growth Optimisation

• Ownership of revenue delivery across Milestone customer base, ensuring all budgets and targets are met

• Maximise revenue from existing customers, expanding relationships and driving additional projects post sale

• Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.

• Partner with client stakeholders to uncover cost-saving and revenue-generating strategies.

• Optimise contract longevity, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

• Leverage data analytics to provide clients with actionable insights and value-added recommendations.

• Prepare and present comprehensive business reviews, budgets, and forecasts.

• Influence client decision-making through clear, compelling storytelling backed by data.

• Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations.

Strategic Contract Management & Retention

• Develop and implement client-specific retention strategies, ensuring long-term partnerships.

• Stakeholder mapping across clients: procurement, commercial, service areas etc

• Collaborate with the Growth Team on new bids, renewals, and pricing strategies.

• Partner with contract managers and procurement teams to ensure timely contract agreements and renewals.

 

• Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting

partnerships.

• Procurement Knowledge/expertise – You have experience in public sector procurement or working

with/selling to public sector procurement teams

• Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.

• Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell

compelling client stories.

• Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic

account management.

• Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.

• Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.

• Market Awareness – Knowledge of the public sector procurement space.

At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com