Repairs Manager (MM1)

Who You Are

An experienced leader with a strong background in managing housing disrepair cases, legal processes, and housing legislation. You thrive in fast-paced environments and are skilled in building and managing high-performing teams. Your strong communication skills allow you to effectively engage with stakeholders, and you're committed to delivering excellent customer service.

What the Job Involves

As the ERD Repairs Manager, you will play a vital role in leading the Repairs and Estates team within Enfield Repairs Direct. Your responsibilities include:

• Leading the management of housing disrepair cases, ensuring legal and regulatory compliance.
• Overseeing inspections and risk assessments, promoting tenant health and safety.
• Managing budgets, resources, and projects while identifying cost-saving opportunities.
• Driving service improvements through effective performance management and innovative practices.
• Ensuring a 24/7 operational service and prompt response to emergencies.
• Engaging with tenants and stakeholders to improve service delivery and resolve complaints.
• Collaborating with council departments and external organizations for cohesive service provision.

Skills

• Leadership and team management
• Strong project and programme management
• Excellent understanding of building pathology and repairs
• Risk management and decision-making
• Customer focus and empathy
• Attention to detail and compliance
• Strategic thinking and continuous improvement
• Ability to interpret legal and technical information
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities