Job Title: Recycling Advisor

Who You Are

• Possess a good general education (e.g., GCSEs or equivalent)
• Have experience working directly with the public through outreach, community engagement, sales, or advisory work
• Aware of recycling, food waste, and wider environmental issues (training can be provided)
• Trained in customer service, community engagement, or sustainability
• Able to accurately record and report data (e.g., surveys, CRM systems, Excel)
• A confident communicator capable of engaging with diverse residents politely and persuasively
• Possess good observational and problem-solving skills for identifying local recycling barriers
• Adaptable to work both independently and collaboratively with a team
• Have basic IT skills for recording survey results and producing reports
• Enthusiastic with a positive attitude toward environmental sustainability
• Respectful, approachable, and able to quickly build trust
• Flexible with working hours and physically able to cover large distances and work outdoors
• Aligned with NLWA’s values and meet its standard requirements

What the Job Involves

• Increasing participation in recycling services and reducing contamination via direct resident and business engagement
• Conducting property surveys and door-to-door visits to promote proper recycling habits
• Providing tailored advice and practical recycling information to residents
• Monitoring recycling participation levels and capturing resident feedback
• Identifying areas needing further intervention or targeted campaigns
• Distributing recyclable information materials
• Supporting communication campaigns and feeding in local insights
• Maintaining accurate records of engagement activities and feedback
• Collaborating with collections, communications, and enforcement teams to address recycling challenges

Skills

• Customer service and community engagement
• Data recording and reporting
• Confident communication
• Problem-solving and observational ability
• Basic IT proficiency
• Teamwork and independence
• Flexibility and physical endurance